Symantec Power Eraser heuristics are defined in a set of updatable definitions. These heuristics require immediate access to Symantec Insight. For this reason Symantec Power Eraser heuristics will only be applied when the Threat Analysis Scan is run on a system while it is online. If the Threat Analysis Scan is not run online then the Symantec Power Eraser heuristics are not applied to the system.
Symantec Power Eraser uses heuristics to help identify potential malware before it is detected by anti-malware software definitions. You can run power eraser directly from SEPM console. Symantec power eraser is now integrated with the SEPM itself. Symantec power eraser is not replaced by broader-function product called "Symantec Help?" You can see in the following screenshot at fileconnect SERT is available along with the latest versin of SEP 12.1 RU5. Thank you for posting in Symantec community & would be glad to assist you here.
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